Director of Franchise Learning & Development

Company Description:

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonalds remains one of the worlds leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

McDonald's US Franchising Strategy team is aligned around a vision to make McDonalds the greatest franchising opportunity for generations to come, supported by the industry's leading franchisor. We will do this by offering the best financial outcomes and access to the leading brand, by providing the most upside potential for franchisees to achieve future growth and fulfill their personal and professional goals, by building towards the future to ensure McDonald's franchising leads the competition on performance and innovation, and by elevating and maintain our brand as the leading franchisor. Read more about US Franchising Strategy here.

We are looking for a dynamic Director - Franchisee Learning, to join our team. In this role, you will:

• Lead the gold standard Learning strategies for our future franchisees to elevate and maintain our brand as the leading franchisor
• Coach and develop a high performing team to provide elite learning experiences
• Ensure a white glove experience for all candidates
• Lead the Franchise Academy and programs through growth with innovative and creative solutions
• Align all Learning efforts with Franchising strategies and vision
• Use Learning & Development, Operational, and Customer First Mindset expertise to ensure modern, relevant, and current curriculum
• Act as a strategic partner and collaborator across the system including with Franchising, L&D, Field Office leadership, technology, and global partners
• Create and lead Franchising learning solutions to support Field Office partners
• Implement training solutions from Global Franchising and L&D partners
• Lead measurement and develop KPIs to track effectiveness

Qualifications:

• Extensive experience in learning & development functions with a broad focus to include forward-thinking design, development, learning systems/technology, learning measurement and operational excellence, including virtual and face to face learning experiences
• Excellent coaching and mentoring skills, proven history of leading a team
• Excellent ability to align and collaborate with people at all levels of an organization, from MHQ to crew to franchise owners; experience working cross-culturally with varied colleagues
• Strong eye for business and insight, with the ability to translate strategic business goals into programs that thoughtfully balance the evolving priorities of the organization
• Exceptional project management skills on sophisticated and evolving work
• Innovative, growth mindset with skills to lead others through change and scale the business
• Bachelors Degree required; preferred MBA, Masters Degree in HR or related field

Additional Information:

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.